Troubleshooting and Support

Get help or contact support.

Remember that there is an almost unnoticeable difference between straight quotes (") and curly quotes (“), so be careful when editing your code. Using the incorrect type can produce an error in your API call.

Check for Incidents or Outages
Errors
Change Your Password
API Keys
Web App Troubleshooting
Install or Update the Python Package
Incomplete or No PHI Identification
Contact Support